Microsoft AI

Microsoft saved over $500 million last year by introducing AI at call centres, which the company says also improved customer and employee satisfaction. On top of the savings in the call centres, the company has used AI to write around 35% of the code for new products.

This number is important for two reasons. The first is that it's proving the use case of AI, and justifying the tens of billions of Dollars being spent across the industry on AI development. If Microsoft can save $500 million in just one department, they will be willing to spend hundreds of millions each year on AI services, and so too will many other companies.

The second reason that it is important is because it demonstrates the efficiency gains that AI is going to bring to the corporate world. Now that markets are at record highs, clients sometimes ask where will future growth come from? Part of the answer is from these efficiency gains brought on by AI. More profits without needing revenue growth.

The age of AI is here.